We're here to help.
One inbox, one team, one promise: a real human reads every message and replies within within 24 hours, US business days.
Response time
within 24 hours, US business days.
Support hours: Monday–Friday, 9am–6pm ET (US Eastern Time).
What to include when you email
The more context you can share up front, the faster we can help. For most cases:
Account questions
The email address on your account, plus a description of the issue. Screenshots help.
Billing or refund
Subject line "Refund request" or "Billing" — see our Refund Policy for the 14-day guarantee.
Technical issue
What you were doing, what you expected, what happened. A screenshot or short screen recording is gold.
Privacy / data request
We honor GDPR + CCPA rights for everyone. Tell us what you'd like (access, delete, export).
Legal / DMCA
Include the specific URL or content at issue and your contact info.
Partnership / press
Tell us what you're working on. We're open to integrations and case studies.
Mailing address
For postal mail, legal notices, and anything that needs paper.
PlanMyTrip LLC
2125 Stegemann St
Apex, NC 27502
United States
Want a faster answer? Check the FAQ first — it covers most common questions.